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Russian Hotel and Accommodation Phrases

Use this page when you arrive at a hotel in Russia and need to speak with reception. The phrases focus on the most common desk interactions: confirming a reservation, giving your passport, asking about breakfast or Wi‑Fi, reporting a room problem, and settling the bill when you leave. Russian hotel staff often use short, direct sentences, so the examples here match real front-desk language rather than textbook wording.

Useful in real conversations

Essential Russian phrases

Arrival and check-in

Say that you have a reservation, show your passport, and get through the desk process.

  • Добрый день. У меня бронь на имя [name].

    Transliteration: Dobryy den'. U menya bron' na imya [name].

    Good afternoon. I have a reservation under [name].

  • Я бронировал(а) номер на [dates].

    Transliteration: Ya broniroval(a) nomer na [dates].

    I booked a room for [dates].

  • Можно заселиться сейчас?

    Transliteration: Mozhno zaselit'sya seychas?

    Can I check in now?

  • Вот мой паспорт.

    Transliteration: Vot moy pasport.

    Here is my passport.

  • Ваш паспорт, пожалуйста.

    Transliteration: Vash pasport, pozhaluysta.

    Your passport, please.

Rooms, times, and services

Ask about Wi-Fi, breakfast, the elevator, luggage storage, and room facilities.

  • Wi-Fi есть?

    Transliteration: Wi-Fi yest'?

    Is there Wi-Fi?

  • Во сколько завтрак?

    Transliteration: Vo skol'ko zavtrak?

    What time is breakfast?

  • Где лифт?

    Transliteration: Gde lift?

    Where is the elevator?

  • Можно оставить багаж?

    Transliteration: Mozhno ostavit' bagazh?

    Can I leave my luggage?

  • В номере есть кондиционер?

    Transliteration: V nomere yest' konditsioner?

    Is there air conditioning in the room?

Problems and help

Report a room problem and ask for practical help from staff.

  • В номере не работает кондиционер.

    Transliteration: V nomere ne rabotayet konditsioner.

    The air conditioning isn't working in the room.

  • В номере нет горячей воды.

    Transliteration: V nomere net goryachey vody.

    There is no hot water in the room.

  • У меня проблема с душем.

    Transliteration: U menya problema s dushem.

    I have a problem with the shower.

  • Можно еще одно полотенце?

    Transliteration: Mozhno eshche odno polotentse?

    Can I have one more towel?

  • Сейчас пришлю мастера.

    Transliteration: Seychas prishlyu mastera.

    I'll send a technician right away.

Checking out and leaving

Ask for the bill, confirm the amount, pay, and arrange luggage storage before you go.

  • Я выезжаю сегодня.

    Transliteration: Ya vyezzhayu segodnya.

    I'm checking out today.

  • Можно счёт, пожалуйста?

    Transliteration: Mozhno schet, pozhaluysta?

    Can I get the bill, please?

  • Сколько я должен(должна)?

    Transliteration: Skol'ko ya dolzhen(dolzhna)?

    How much do I owe?

  • Можно оплатить картой?

    Transliteration: Mozhno oplatit' kartoy?

    Can I pay by card?

  • Можно оставить багаж до вечера?

    Transliteration: Mozhno ostavit' bagazh do vechera?

    Can I leave my luggage until this evening?

  • Ваш счёт готов.

    Transliteration: Vash schet gotov.

    Your bill is ready.

Example conversations

Checking in with a reservation

You arrive at the hotel desk, confirm your booking, and receive your room key.

  1. You

    Добрый день. У меня бронь на имя Смит.

    Dobryy den'. U menya bron' na imya Smit.

    Good afternoon. I have a reservation under Smith.

  2. Other person

    Ваш паспорт, пожалуйста.

    Vash pasport, pozhaluysta.

    Your passport, please.

  3. You

    Вот мой паспорт.

    Vot moy pasport.

    Here is my passport.

  4. Other person

    Да, ваш номер готов.

    Da, vash nomer gotov.

    Yes, your room is ready.

  5. You

    Можно заселиться сейчас?

    Mozhno zaselit'sya seychas?

    Can I check in now?

  6. Other person

    Да, конечно. Вот ключ-карта.

    Da, konechno. Vot klyuch-karta.

    Yes, of course. Here's your key card.

A room problem and checkout

You report a hot water problem, ask for a towel, and then check out.

  1. You

    В номере нет горячей воды.

    V nomere net goryachey vody.

    There is no hot water in the room.

  2. Other person

    Понимаю. Сейчас пришлю мастера.

    Ponimayu. Seychas prishlyu mastera.

    I understand. I'll send a technician right away.

  3. You

    Спасибо. Можно еще одно полотенце?

    Spasibo. Mozhno eshche odno polotentse?

    Thanks. Can I have one more towel?

  4. Other person

    Конечно, сейчас принесу.

    Konechno, seychas prinesu.

    Sure, I'll bring it right away.

  5. You

    Я выезжаю сегодня. Можно счёт, пожалуйста?

    Ya vyezzhayu segodnya. Mozhno schet, pozhaluysta?

    I'm checking out today. Can I get the bill, please?

  6. Other person

    Конечно. Ваш счёт готов.

    Konechno. Vash schet gotov.

    Of course. Your bill is ready.

A few things to know

Register

polite by default

Use polite вы with hotel staff. The safest default is short, clear requests with words like можно and у меня, plus direct service phrases such as Ваш паспорт, пожалуйста. Informal ты is not appropriate unless the other person clearly switches first.

grammar

Reservation names after 'на имя'

In 'У меня бронь на имя [name].', the reservation name follows the fixed phrase 'на имя'. At reception, say the name exactly as it appears in the booking. Russian surnames may be inflected if they normally decline, but foreign names are often left unchanged.

grammar

Using 'нет' for missing things

'В номере нет горячей воды.' uses 'нет' plus the genitive case to show that something is absent. The missing thing changes form, so 'горячей воды' is not the same shape you would use in a simple affirmative sentence.

grammar

'Можно' + infinitive for short requests

Russian hotel requests often use 'можно' with an infinitive, as in 'Можно оставить багаж?' and 'Можно оплатить картой?'. This is a compact request pattern you can reuse for many simple permissions and services.

Try it yourself

Choose the right phrase

Pick what you would say in each situation.

Question 1 of 3

  1. Question 1
  2. Question 2
  3. Question 3
You have just arrived at the hotel and want the receptionist to find your booking under your name.

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