🇪🇸 SpanishA1–A2

Spanish Hotel and Accommodation Phrases

Use this page for the front desk and for simple problems during a hotel stay in Spain. The phrases use the polite forms that are safest with staff, and they include common Spain-specific words you will hear, such as DNI, ascensor, and check-in/check-out. You’ll learn how to confirm a reservation, ask about breakfast and Wi‑Fi, request help, and settle the bill when you leave.

Useful in real conversations

Essential Spanish phrases

Arrival and check-in

Use these phrases when you arrive, confirm the booking, and show your ID at reception.

Tengo una reserva a nombre de [name].
I have a reservation under [name].
Quisiera hacer el check-in.
I’d like to check in.
Llego tarde.
I’m arriving late.
¿A qué hora puedo hacer el check-in?
What time can I check in?
¿Me da su DNI, por favor?
May I have your ID card, please?
Aquí tiene mi pasaporte.
Here is my passport.

Rooms and services

Ask about breakfast, Wi‑Fi, the pool, luggage storage, and where things are in the building.

¿Hay Wi-Fi?
Is there Wi-Fi?
¿A qué hora sirven el desayuno?
What time is breakfast served?
¿La piscina está abierta ahora?
Is the pool open now?
¿Me pueden guardar la maleta?
Can you store my luggage?
¿Dónde está el ascensor?
Where is the elevator?

Problems and practical help

Use these phrases to report room issues and ask for help or replacements.

No funciona la calefacción.
The heating isn’t working.
La ducha no tiene agua caliente.
The shower doesn’t have hot water.
La tarjeta de la habitación no funciona.
The room key card isn’t working.
¿Me puede ayudar, por favor?
Can you help me, please?
¿Pueden cambiarme de habitación?
Could you move me to another room?
Necesito unas toallas más.
I need some more towels.

Checkout and leaving

Handle departure, the bill, extra charges, and leaving your bag for a while.

Quisiera hacer el check-out.
I’d like to check out.
¿A qué hora tengo que dejar la habitación?
What time do I have to leave the room?
¿Me puede dar la cuenta, por favor?
Could you give me the bill, please?
¿Hay algún cargo extra?
Are there any extra charges?
¿Puedo dejar la maleta aquí unas horas?
Can I leave my luggage here for a few hours?

Example conversations

Checking in after a late arrival

You arrive at the hotel front desk in Spain after a delayed trip.

You
Buenas tardes. Tengo una reserva a nombre de García.
Good afternoon. I have a reservation under García.
Other person
Sí, un momento. ¿Me da su DNI, por favor?
Yes, one moment. May I have your ID card, please?
You
Claro. Aquí tiene mi pasaporte.
Of course. Here is my passport.
Other person
Gracias. Su habitación está lista. Puede hacer el check-in ahora.
Thank you. Your room is ready. You can check in now.
You
Perfecto. ¿A qué hora sirven el desayuno?
Perfect. What time is breakfast served?
Other person
De 7 a 10 de la mañana.
From 7 to 10 in the morning.

A room problem and checkout help

You notice a problem in the room and later ask about leaving luggage after checkout.

You
Disculpe, no me funciona la tarjeta de la habitación.
Excuse me, my room key card isn’t working.
Other person
Lo siento. Le preparo otra tarjeta. ¿Hay algún otro problema?
I’m sorry. I’ll prepare another card. Is there any other problem?
You
Sí, la ducha no tiene agua caliente.
Yes, the shower doesn’t have hot water.
Other person
De acuerdo. Aviso a mantenimiento ahora mismo. Si quiere, podemos cambiarle de habitación.
Okay. I’ll call maintenance right now. If you want, we can move you to another room.
You
¿Me puede ayudar, por favor? Necesito unas toallas más.
Can you help me, please? I need some more towels.
Other person
Claro, ahora se las subimos.
Of course, we’ll bring them up now.
You
¿Puedo dejar la maleta aquí unas horas?
Can I leave my luggage here for a few hours?
Other person
Sí, claro. Y al hacer el check-out, no hay cargos extra.
Yes, of course. And when you check out, there are no extra charges.

A few things to know

polite by default

Use polite usted forms with hotel staff. That is the safest default in Spain, even if the conversation feels relaxed; phrases like '¿Me puede...?' and '¿Pueden...?' are normal at reception. If staff switch to a more informal style, you can follow their lead, but you do not need to start there.

grammar

Use 'a nombre de' for reservations

In hotel contexts, 'a nombre de' means the booking is under a person’s name: 'Tengo una reserva a nombre de [name].' Put the name directly after 'de'. This is the standard reception pattern in Spanish.

grammar

Choose 'hay' or 'estar' depending on the question

Use 'hay' when you ask whether a service exists or is available, as in '¿Hay Wi-Fi?'. Use 'estar' when you ask about the current state of a specific thing, as in '¿La piscina está abierta ahora?'. That contrast helps you build many hotel questions.

regional

DNI is the usual ID word in Spain

In es_ES, reception often asks for 'el DNI' if you are Spanish. If you are not Spanish, a passport is usually what you show instead. The exact request can vary, but at the desk this is the normal vocabulary.

Try it yourself

Choose the right phrase

Pick what you would say in each situation.

Question 1 of 3

Question 1
Question 2
Question 3

You arrive at reception and want to state that the booking is under your surname.

Tengo una reserva a nombre de [name].¿Hay Wi-Fi?¿Puedo dejar la maleta aquí unas horas?

Keep building your everyday vocabulary

Spanish Introductions: Essential PhrasesSpanish phrases for greeting someone, introducing yourself, asking basic personal questions, and closing a first conversation naturally in Spain.Spanish Restaurant and Café PhrasesSpanish (Spain) phrases for restaurant and café visits: getting a table, ordering, checking ingredients, handling a problem, paying, and leaving politely.How to Ask for Directions in SpanishSpanish phrases for asking where a place is, understanding street directions, and checking or thanking someone who helps you find it.Essential Spanish Shopping PhrasesEssential Spanish phrases for shopping in Spain: asking for help, checking price and size, trying items on, understanding basic replies, paying, and handling a simple exchange or return.Spanish Public Transport PhrasesSpanish (Spain) phrases for finding the right bus or train, buying tickets, asking about stops and times, making transfers, and handling delays or confusion.

Put the phrases in context